F.A.Q
Frequently Asked Questions (FAQ)
FAQ: Return and Refund Policy Summary
Q: What is your return policy for FiFiTShirts.com?
A: Since all our T‑shirts are custom printed just for you (print‑on‑demand), we generally don't accept returns or exchanges for reasons like ordering the wrong size, changing your mind, or disliking a design if it matches what you ordered. Please check our size charts carefully!
Q: When can I get a replacement or refund?
A: We'll gladly offer a replacement or refund if your item arrives damaged, defective, or incorrect (e.g., wrong design/size sent). We may ask for photos to help us resolve the issue with our production partners.
Q: How long do I have to report an issue?
A: Please contact us at fifitshirts@gmail.com within 14 days of delivery for US orders or 21 days for EU/international orders if there's a problem. If your package is marked delivered but you haven't received it, let us know within 7 days of the delivery date.
Q: How do I request a replacement or refund?
A: Email us at fifitshirts@gmail.com with your order number, the email you used, a description of the problem, and clear photos of the issue.
Q: Can I cancel or change my order?
A: Because production starts quickly, order changes or cancellations are only possible within a very short window after purchase (often a few hours). Contact us immediately if you need to make a change.
“For full details, please see our Return & Refund Policy at checkout.”
FAQ: Terms of Service Summary
Q: What are the basic rules for using FiFiTShirts.com?
A: By using our site, you agree to use it lawfully and respectfully. This means no illegal activities, no trying to hack our site, and no infringing on anyone else's rights. We can refuse service or cancel orders if these terms are violated.
Q: How accurate are product descriptions and pricing?
A: We do our best to show accurate images and descriptions, but colors might look slightly different on your screen compared to the printed product. Prices and product availability can change without notice.
Q: What about payments and taxes?
A: All prices are in USD. Payment is due at checkout. You are responsible for any applicable sales taxes, VAT, customs duties, or import fees based on your location.
Q: Do you use third‑party partners?
A: Yes, we work with third‑party production and fulfillment partners to print and ship your T‑shirts, as well as payment processors and shipping carriers. We share necessary information with them to fulfill your order.
Q: What if I have more questions about your Terms?
A: Please contact us at fifitshirts@gmail.com.
“For full details, please see our Terms of Service at checkout.”
FAQ: Shipping Policy Summary
Q: How does shipping work for FiFiTShirts.com?
A: We use a print‑on‑demand model. This means your T‑shirt is custom printed after you order it by our third‑party production partners.
Q: How long does it take to get my order?
A: There are two parts: * Production Time: Typically 2–7 business days (can be longer during busy periods). * Shipping Time (after production): * US: Approx. 3–9 business days * EU: Approx. 5–14 business days * Other International: Approx. 7–21 business days These are estimates, not guarantees.
Q: Where do you ship?
A: We primarily ship to the United States and countries within the European Union, with some other international options available depending on the product.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your address and the items in your order.
Q: Can I track my order?
A: Yes, once your order ships, you'll receive a shipping confirmation email with tracking information. It might take 24–48 hours for tracking to update.
Q: What about customs fees for international orders (EU, etc.)?
A: For orders outside the US, you may be responsible for import duties, VAT, and customs fees charged by your country. These are not included in our prices and may be collected upon delivery.
Q: What if my order is delayed, lost, or damaged?
A: Please contact us at fifitshirts@gmail.com with your order number and details. We'll work with our fulfillment partners and the carrier to investigate and find a solution. If an item arrives damaged, please send photos!
“For full details, please see our Shipping Policy at checkout.”